Autodesk / Employee Personas

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PROJECT DESCRIPTION

I was hired as a design consultant for Autodesk’s internal EIS (Enterprise Information Services) department to help improve employees’ experiences when using internal software tools. As part of the project, I found it necessary to create user personas
to remind the team of a user-centered approach to software development. The document also helped the team members understand their audience and build use cases. The personas were used within the department to assist with internal communications and storytelling. I’ve included three pages of this document.

The project goal was to create one place for employees to access all IT related information and processes through a desktop and mobile website called MyDesk. One example of the site’s functionality includes submitting help tickets for IT issues and tracking the status of each ticket. Another part of the site is an internal app store where employees can download corporate and individually licensed software. As the UX lead for MyDesk, I consulted with the product owner to deliver usable solutions and created a site map, user task flows, and wireframes.

For this project, we followed Agile scrum methodologies. The rest of the develop- ment team was somewhat new to scrum, so I mentored them on how to implement agile practices more effectively. I helped strengthen communication within the team and increase the quality of the product.

ABOUT THE CLIENT

Autodesk is a Fortune 500 company that focuses on 3D design software for architecture, entertainment, media, construction, and manufacturing companies. They are a worldwide corporation with headquarters in San Rafael, CA. Autodesk has a large EIS (Enterprise Information Services) department that provides top notch workplace technology for its employees. They believe that employees shouldn’t waste their time with IT issues and should “get back to doing what they love.” The EIS department takes pride in providing the best internal help and support for Autodeskers.