Autodesk / MyDesk Self Service

PROJECT DESCRIPTION

The project goal was to create one place for employees to access all IT related information and processes through a desktop and mobile website called MyDesk. One example of the site’s functionality includes submitting help tickets for IT issues and tracking the status of each ticket. Another part of the site is an internal app store where employees can download corporate and individually licensed software. As the UX lead for MyDesk, I consulted with the product owner to deliver responsive, usable solutions and created site maps, user task flows, and wireframes. These artifacts laid the structural foundation, allowing the project to scale after my contract came to a close.

For this project, we followed Agile scrum methodologies. The rest of the development team was somewhat new to scrum, so I mentored them on how to implement agile practices more effectively. I helped strengthen communication within the team and increase the quality of the product.

PROJECT TEAM:  James Laura, Program Manager  /  Chris Coumbe, Product Owner  /  Bea Sepúlveda, Scrum Master  /  Al Alagapan, QA  /  Philip Ly, Chris Chin, Gastón De León, Joaquin, and Juan Gallarreta (Developers)

ABOUT THE CLIENT

Autodesk is a Fortune 500 company that focuses on 3D design software for architecture, entertainment, media, construction, and manufacturing companies. They are a worldwide corporation with headquarters in San Rafael, CA. Autodesk has a large EIS (Enterprise Information Services) department that provides top notch workplace technology for its employees. They believe that employees shouldn’t waste their time with IT issues and should “get back to doing what they love.” The EIS department takes pride in providing the best internal help and support for Autodeskers.